AUSTRALIAN DOMESTIC SHIPPING
DUE TO CORONAVIRUS - ADJUSTED SERVICE PROVISION - 03.22.20
Australia Post will continue to deliver. What is at risk is orders will fail to be delivered in circumstances when at the destination there is no one to accept delivery. (eg. Workplace). If order is returned to closest Post Office but subsequently not picked up by the customer and returned to our warehouse, we will attempt to notify the customer.
Re-send costs will be charged to the customer (if FREE Shipping was originally provided). If the customer decides to cancel order, the costs of all freight (original and return shipping) will be deducted from that refund.
Also, due to the recent adoption by Australia Post to the implementation of "no sign delivery", the risk of lost packages has increased. Although we will continue to consult with Australia Post to ensure your orders are delivered successfully, until further notice we can not guarantee/refund for loss.
All our orders are tracked, we stress the need for customers to closely track your orders and make alternative arrangements if their circumstances change.
Please review to the below table for detail regarding to standard protocol fulfilment of your valuable orders.
|Time of Order Placement||Pick and Dispatch||Delivery eParcel||Delivery Express Post|
|Monday thru to||Wednesday||2-3 business Days||Thursday|
|Tuesday Prior to 8pm|
|Wednesday thru to||Monday||2-3 business Days||Tuesday|
|Sunday Prior to 8pm|
Please note - All orders are shipped via Australia Post. Transit Times are based on Metro Australian Eastern Seaboard destinations.
All domestic shipping options provide Tracking Services.
International delivery information
UPDATE MAY 2020
25 May 2020
We are experiencing a temporary impact of up to 15 business days' delivery delay to NZ at this time.
We are working closely with our airline partners to resolve this impact as soon as possible.
Expected timeframes (excluding delays) for key services to New Zealand are as follows:
Express Service: within 10-18 business days.
Standard Service: 18-25 business days
Standard items may travel via sea if airline capacity is not available, provided this is the quickest way we can transport your item(s). The estimated delivery speeds above apply to all items whether fulfilled via sea or air.
Please note:Australia Post will suspend Economy Services for parcels and Economy letters containing merchandise effective 3 April and until further notice. Economy Services for regular letters will continue.
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.
Please note: Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice.
24 April 2020
Please be advised that normal services to New Zealand have resumed.
Expected time frames for key services to New Zealand are as follows:
- Express Service: within 4 business days.
- Standard Service: 6-10 business days
Express items will be given priority over Standard items during this time.
Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.
Fulfilment preparation for International Orders is the same as Domestic.
Note that international orders can possibly be subject to customs and duty. We recommend you check your local regulations.